Refund policy

At REY AHP-FM, hosted at reyahp-fm.myshopify.com, customer satisfaction is at the core of our business philosophy. Because our specialized kitchen and home organization products—including our precision leak-proof oil dispensers and expandable drawer divider organizers—play a vital role in everyday cooking and household organization, we maintain a transparent, fair, and rigorous 30-day Return and Refund Policy.

1.1 Return Window & Eligibility Criteria

We offer a 30-day return policy, which means you have 30 calendar days from the date you physically receive your package to submit a formal return request.

To be eligible for a return, your item must fulfill all of the following criteria:

  • Unused Condition: The product must be brand new, unused, unwashed, and completely free of any signs of wear, liquid contact, or installation damage.

  • Hygiene & Safety Requirements: Due to health, food safety, and hygiene standards applicable to culinary containers (such as oil dispensers), items containing oil residue, food marks, or detergent odors cannot be accepted for return or refund.

  • Original Packaging: The item must be returned in its original product packaging, complete with all internal protective inserts, user guides, foam padding, tags, and included hardware/accessories.

  • Proof of Purchase: You must present a valid order confirmation, digital receipt, or invoice issued directly by reyahp-fm.myshopify.com.

1.2 Return Procedure Step-by-Step

  1. Submit Request: Contact our customer service team via email at [email protected] before returning any items. In your email, state your order number, clear photographs or video demonstrating the item's condition, and the specific reason for your return.

  2. Authorization & Instructions: Upon review and approval, our support team will provide you with a Return Authorization Code along with comprehensive return dispatch instructions.

  3. Dispatch: Items sent back to us without prior written authorization will not be accepted or processed at our warehouse facility.

1.3 Designated Return Address

All authorized return shipments must be safely packaged and shipped to our official return department:

  • Recipient: A VASSALINI & G.M VASSALINI (Returns Dept.)

  • Street Address: 23 Darby St

  • City/Suburban Area: North Lakes

  • State/Territory: QLD (Queensland)

  • Postal Code: 4509

  • Country: Australia

  • Contact Email: ElisaUel3528@outlook.com.br

1.4 Return Shipping Costs

  • Buyer’s Preference / Change of Mind: If you are returning an item due to a change of mind, personal preference, unintended order quantity, or purchasing an incorrect size/dimension for your drawers, you (the buyer) are responsible for paying all return shipping fees. Shipping fees are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

  • Merchant Responsibility (Damaged or Incorrect Items): If the return is due to our error (e.g., damaged during transit, defective spouts/valves on oil dispensers, cracked divider components, or an incorrect item received), REY AHP-FM will provide a prepaid return label or fully reimburse return shipping fees.

1.5 Inspection & Refund Settlement

Upon receipt of your package at our North Lakes facility, our quality control team will inspect the item within 3 to 5 business days. We will send an email notification confirming receipt and notifying you whether your refund has been approved or rejected based on item condition.

If approved, your refund will be automatically processed back to your original method of payment within 5 to 7 business days. Please note that processing times vary across financial institutions and credit card issuers.

1.6 Damaged, Broken, or Defective Items

Please inspect your shipment immediately upon arrival. If your oil dispenser arrives broken, leaking, or if your drawer divider components arrive chipped or incomplete, please notify us within 48 hours of delivery at [email protected]. Include clear photographs showing both the damaged product and the outer shipping label so we can initiate a carrier claim and dispatch an immediate replacement at no cost to you.